Based on the article, we can draw a conclusion that______.

A . mean low water B . mean lower low water C . mean high water D . mean high water spring

A . R3 is an ABR. B . R3 is not connec ted to the backbone. C . R3 has four neighbors. D . R3 is the DR for area 2.

A . that interfaces Fa0/13 and Fa0/14 are in VLAN 1 B . that interfaces Fa0/13 and Fa0/14 are down C . that interfaces Fa0/13 and Fa0/14 are trunk interfaces D . that interfaces Fa0/13 and Fa0/14have a domain mismatch with another switch E . that interfaces Fa0/13 and Fa0/14have a duplex mismatch with another switch

A .  that interfaces Fa0/13 and Fa0/14 are in VLAN 1 B .  that interfaces Fa0/13 and Fa0/14 are down C .  that interfaces Fa0/13 and Fa0/14 are trunk interfaces D .  that interfaces Fa0/13 and Fa0/14have a domain mismatch with another switch E .  that interfaces Fa0/13 and Fa0/14have a duplex mismatch with another switch

A．people started to harmonize the accounting practice more than thirty years ago． B．accounting firms adopt ISA because it is quite effective． C．international companies invest some fund in harmonization and standardization． D．ISAC used to make some useful standards for international businesses．

•Choose the best word to fill each gap from A, B, C or D on the opposite page. •For each question 21-30, mark one letter (A, B, C or D) on your Answer Sheet. Business and the environment These days in business, people have to face many challenging questions when designing , and implementing new projects in undeveloped areas of the countryside. One issue which has to be faced is whether it is possible to introduce new technology without destroying the local environment. Economic (21) and environmental conservation are often seen as natural enemies. It is unfortunate that in the past this has often been true, and it has been necessary to choose between (22) the project or protecting the environment. However, by taking environmental considerations (23) at an early stage in a project, companies can significantly reduce any impact on local plants and animals. For example, in southern Africa, a company called CEL was asked to put up 410 km of a power transmission line without disturbing the rare birds which inhabit that area. The project was carried out with (24) disturbance last summer. What may surprise many business people is the fact that this consideration for local wildlife did not in any way (25) down the project. Indeed, the necessary advance planning (26) with local knowledge and advanced technology, (27) that the project was actually completed ahead of schedule. CEL was contracted to finish the job by October and (28) to do so two months earlier. CEL is one of those companies which is (29) to the principle of environmental conservation. Many other companies have yet to be (30) of the importance of balancing the needs of people with those of the environment. However, it may be the only realistic way forward. (21) A．development B．progression C．rise D．increase

Until a few years ago, the most doctors could do was to counsel patients with bad breath about oral cleanliness. Now they are finding new ways to treat the usually curable condition. Bad breath can happen whenever the normal flow of saliva (唾液) slows. Our mouths are full of bacteria feeding on protein in bits of food and shed tissue. The bacteria emit evil smelling gases, the worst of which is hydrogen sulfide (硫 化物). Mouth bacteria thrive in airless conditions. Oxygen rich saliva keeps their numbers down. When we sleep, for example, the saliva stream slows, and sulfur producing bacteria gain the upper hand, producing classic “morning breath”. Alcohol hunger, too much talking, breathing through the mouth during exercise anything that dries the mouth produces bad breath. So can stress, though it’s not understood why. Some people’s breath turns sour every time they go on a job interview. Saliva flow gradually slows with age, which explains why the elderly have more bad breath trouble than younger people do. Babies, however, who make plenty of saliva and whose mouths contain relatively few bacteria have characteristically sweet breath. For most of us, the simple, dry mouth variety of bad breath is easily cured. Eating or drinking starts saliva and sweeps away many of the bacteria. Breakfast often stops morning breath. Those with chronic dry mouth find that it helps to keep gum, hard candy, or a bottle of water or juice around. Brushing the teeth wipes out dry mouth bad breath because it clears away many of the offending bacteria. Surprisingly, one thing that rarely works is mouthwash. The liquid can mask bad breath odor with its own smell, but the effect lasts no more than an hour. Some mouthwashes claim to kill the bacteria responsible for bad breath. The trouble is, they don’t necessarily reach all offending germs. Most bacteria are well protected from mouthwash under thick layers of mucus (粘液). If the mouthwash contains alcohol-as most do-it can intensify the problem by drying out the mouth. 第31题：The phrase “emanate from” in Paragraph 1 most probably means “________”. A) thrive on B) account for C) originate from D) descend from

A．Y B．N C．NG

•For each question (15-20), mark one letter (A, B, C or D) on your Answer Sheet. graduate recruitment has a growing role. But companies need to know whether their recruitment staff who interview candidates for jobs really know what they're doing. Carl Gilleard, chief executive of the Association of Graduate Recruiters (AGR), acknowledges that in a perfect world, the people who recruit graduates would have been in the role for some time building up workplace knowledge. He says the reality is that the high turnover of graduate recruitment managers in most blue chips means there is little continuity in how companies operate. 'There's the difficulty in maintaining important contact with university careers departments, for example,' he explains. 'You need a depth of understanding to appreciate where the company is coming from and how it's progressing.' We can identify two specialisms within the recruiter's role. Those that work on the recruitment and selection side need traditional human resources (HR) skills such as good interviewing technique, observation, common sense, objectivity, patience and listening skills. But increasingly there are those who take a strategic view and look more widely at how their company is represented in the marketplace. It's a clear advantage if you can identify with your target audience. Many young members of middle management are seconded into HR for a year because their firms feel they can identify with job-seeking graduates. Yet in an industry that has been revolutionised by the internet, privatised career services and rocketing numbers in higher education, it is questionable how relevant these managers' experiences are. Some high-fliers see a secondment to HR as a sideways move; a firm's HR function might not carry the same kudos as, say, the finance department, although obviously the recruitment and retention of staff is of crucial importance. Georgia de Saram, specialising in graduate recruitment at a law firm, is one of a new breed of young dynamic recruiters who see HR as their vocation rather than a transitory career move. 'I was attracted to the profession because I enjoy working with people and it's an obvious follow-on from my anthropology degree,' she says. 'In this capacity, you get to know people and they know you even though they might not know other people in the firm.' As a recruiter, she sees herself as the interface between graduates and the firm that's looking to attract them？ It's such a tug of war between law firms for the best trainees - often they'll turn you down in favour of an offer they've received from elsewhere. You need to be good at marketing your firm, to know what interests graduates and how you can reach potential employees, whether that's through virtual law fairs or magazines.' A recent AGR survey suggests that the sectors in which there is less turnover of graduate recruitment managers are more successful in recruiting the graduates they want. The legal sector's sophisticated understanding of the market, for example, means they manage to recruit exactly the right number of trainees despite intense competition and thousands of applications. The people recruiting seem to build up a specialism and then pass on their knowledge and expertise to those new to the graduate recruitment sector. Jackie Alexander, an HR partner at PricewaterhouseCoopers, feels that HR professionals are finally reaching board level and receiving the sort of acknowledgement they deserve. 'They are judged by the value they add to the business,' she says, 'and, as a professional services firm, the right people are our biggest asset.' As Georgia de Saram points out: 'From our company's point of v. iew, if I can't establish a rapport with a candidate A．detailed knowledge of their sector. B．appropriate academic qualifications. C．understanding of graduates' expectations. D．experience of the companies they work for.

A．on one hand…on other hand B．on the one hand….on the other hand C．on the one hand…on the other D．B and C

A．The artificial nose does have a big prospect in the fields of police, state security and food-safety assurance. B．There will be a threat of lowering down people"s privacy if some day sensors are abused. C．Things remain even when one of the traditional protectors of American liberty is that it has been impossible to search everyone. D．It is expected to load a single fingernail-size chip with thousands of odor receptors, enough to create a sensor that"s nearly as sensitive as a dog"s nose.

&8226;For each question 13-18, mark one letter (A, B, C or D)on your Answer Sheet for the answer you choose. Focus on Your Customer If you think of the most successful companies around the world -- GM, Wal-Mart, IBM, etc. -- they all have one thing in common: loyal customers. It can cost ten to twenty times as much to acquire a customer as to retain one, so it's easy to understand why customer relationship management is such a hot concept. But, while everyone understands CRM is a good thing, putting a CRM strategy together isn't easy. The place to start？ A customer-driven business model. A customer-driven business model is the most prudent method of ensuring customer loyalty because it fosters a better relationship with new and existing customers. Others such as market, price, cost or e-commerce-driven business models may generate profits, but fall short of sustaining a loyal customer base. At the heart of customer-driven business model is a clear understanding of the customer -- not just customer trends (although this is useful information, too), but the buying habits and history of every one of your customers. This 360-degree view provides analytics from multiple channels (direct, web, fax, E-mail, call center, sales/marketing) and consolidates into a common repository. Monitoring buying habits and tracking market dynamics lets you more effectively market new and existing products and services. If you think this is a daunting task, you aren't alone. Because most enterprises don't have a consolidated view of their customers, obtaining customer profit and cost information is often a Herculean effort. Implementing a CRM solution is usually a huge project with a high probability of failure. Some analysts suggest most businesses underestimate the cost of a CRM Implementation by 40～75 percent. In fact, a successful CRM will interface with ERP systems to provide integration with all customer interactions such as order processing, billing. Also, CRM strategies must include commitment and sponsorship from senior management, as it should be deemed a strategic investment that is implemented incrementally and evolutionary. Understanding critical success factors, such as those listed in the "Key to CRM Success" sidebar, mitigates the risks. First, start with a cultural change that focuses on a customer-centric business strategy. Make sure your organization is well aware of the high cost of customer attrition and is focused on improving retention, increasing loyalty. Understanding and broadcasting the cost of acquiring new customers versus fostering existing relationships. Second, focus on an enterprise view of the customer that encompasses all customer data, such as communication history, purchasing behaviors, channel preferences, demographics, etc. Understand your customers' preferred channels and determine if there's some way to optimize them. Adopt a flexible architecture that will expand with your business -- this is true with any IT project. Never deploy a strategic, costly solution using the big-bang approach. Always take an incremental, evolutionary, or iterative approach. The impact to your organization can be significant, thus, proceed slowly and ensure the returns on investment measures are in place. The first paragraph indicates that loyal customers A．help reduce costs of the company. B．are quite common around the world. C．produce huge profits. D．are costly to develop.

&8226;For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose. The importance of satisfaction and morale Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities. (8) Some large firms, for example, have instituted companywide programs designed specifically to address employees' needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care. When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations. Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity. (12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored. A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers. B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company's performance. D Such employees are more likely to work hard and to make useful contributions to the organization. E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion. F Companies can involve employee morale and job satisfaction in a variety of ways. G In

Since clothes are such an important source of social information, we can use them to manipulate people’s impression of us. Our appearance assumes particular significance in the initial phases of interaction that is likely to occur. An elderly middle class man or woman may be alienated (疏远…) by a young adult who is dressed in an unconventional manner, regardless of the person’s education, background, or interests. People tend to agree on what certain types of clothes mean. Adolescent girls can easily agree on the lifestyles of girls who wear certain outfits (套装), including the number of boyfriends they likely have had and whether they smoke or drink. Newscasters, or the announcers who read the news on TV, are considered to be more convincing, honest, and competent when they are dressed conservatively. And collage students who view themselves as taking an active role in their inter-personal relationships say they are concerned about the costumes they must wear to play these roles successfully. Moreover, many of us can relate instances in which the clothing we wore changed the way we felt about ourselves and how we act ed. Perhaps you have used clothing to gain confidence when you anticipated a stressful situation, such as a job interview, or a court appearance. In the workplace, men have long had well defined precedents and role models for achieving success. It has been otherwise for women. A good many women in the business world are uncertain about the appropriate mixture of “masculine” and “feminine” attributes they should convey by their professional clothing. The variety of clothing alternatives to women has also been greater than that avail able for men. Male administrators tend to judge women more favorably for managerial positions when the women display less “feminine” grooming (打扮)-shorter hair, moderate use of make up, and plain tailored clothing. As one male administrator confessed, “An attractive woman is definitely going to get a longer interview, but she won’t get a job.” 第31题：According to the passage, the way we dress ________. A) provides clues for people who are critical of us B) indicates our likes and dislikes in choosing a career C) has a direct influence on the way people regard us D) is of particular importance when we get on in age

A．At , of B．In, of C．At, / D．At , on

A．It means heart． B．It means courage C．It means fear． D．It means cor E．