I bought a box of milk for $ 5 in your supermarket this morning. I’m afraid I must complain about the product because I found the milk had gone bad when I opened the box. So, I would like to ask for a refund or at least exchanging the milk. I believe you will deal with it immediately. I am looking forward to your reply. 19. What probably is the content of the form？

A．Uncle Sam B．United States C．Soldiers D．America

If only we______(have)a phone! I'm tired of waiting outside the public phone box.

A．could B．did C．can D．do

The man who buys a television set departs from the world of living men and enters another word of shadows. I do not blame my friend. The real world, I suppose, is just too much for him as it is for millions of others. My friend does not realize, of course, that he is in full retreat from actuality. He supposes, on the contrary, that he is boldly advancing into the fierce current of these times by bringing the world, with all its events and human figures, into his living room. That is the great current illusion. The shadows are mistaken for things. Now, television is a wonderful invention. I have no word to say against it, so long as it is confined to other people's houses where, in my weaker moments, I may see it occasionally free. But it brings no one closer to life. It merely inter- poses a gaudy curtain between lift and the spectator. It is only the latest gadget contrived by thoughtful men to make sure that nobody does any real thinking for himself. My friend will answer that he will now receive the best thoughts of the ablest minds in the world and see their faces as they deliver them. He will see events as they unfold at first hand, with a time lag of half a second or less. Of course, he will. But he won't understand anything better. He will understand less than ever. For the grim, inescap- able fact of human understanding is that it must be private, must come from within and cannot be plastered on like stucco from the outside. A man may secure knowledge from others. He will never secure understanding. Though it is presented in a million different versions, the paramount problem of modern man is to find a satisfactory participation in modern life. And it is there that he is most obviously failing. He can turn a screw on the assembly line, but as the finished automobile comes off at the end, he has no satisfaction in its creation. Or if he works in a white collar he can add up all the figures of business on an adding machine without once touching the realities a life as the country storekeeper touches them. He swarms in his multitudes to watch hockey game but he does not play hockey. In other words, for the essential purposes of life, modern man is becoming a spectator, not a participant, a customer not a creator, a consumer in the main and only incidentally a producer. Thus by a law as old as Eden he becomes sick under a hectic outward flush. His physical diet is better than ever but he sickens by a secret malnutrition of the soul. According to the author, his friend has bought a television in order to_____. A．know the current events B．entertain himself at leisure time C．escape from the reality D．kill time

W: I'm sorry, sir. I'm not allowed to give change without a purchase. If you go across the hall, you'll find a change machine in front of the jewelry store. Q: Where does the woman suggest that the man get change？ (16) A．At the call box. B．At the jewelry store. C．From a machine. D．From the purchaser.

W: It's Alex who sent me flowers and I got chocolates from Jack. Q: From whom did the woman get the flowers？ (14) A．Jack. B．Alice. C．John. D．Alex.

A. something B. anything C. nothing

A．A complaint letter． B．A funny story． C．A notice D．A thank-you letter．

Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.

&8226;You will hear five short recordings. &8226;For each recording, decide how much is the total amount the speaker is talking about. &8226;Write one letter (A-H) next to the number of the recording. &8226;Do not use any letter more than once. &8226;After you have listened once, replay the recordings. Amounts A．51 pounds B．17 pounds C．2.16 pounds D．1.85 pounds E．16 pounds F．1.36 pounds G．2.42 pounds H．1.35 pounds

A.hasn’t B.didn’t C.doesn’t

Hundreds of pigs, cows and other animals created with the help of cloning are living (1)_____ farms across the United States and (2)_____ the forthcoming ruling will directly (3)_____ American consumers, British holidaymakers may also (4)_____ themselves at the forefront of a food revolution that many commentators expect will (5)_____ arrive here. (6)_____ the birth of Dolly the sheep—the first mammal cloned from an adult cell—there were extreme predictions of herds of genetically (7)_____ bulls and pastures (8)_____ with cloned dairy cows. That double (9)_____ of the past decade has not yet been realized (10)_____ clones have become a familiar sight at agricultural fairs in America, where producers of (11)_____ pigs and cattle have been among the first to (12)_____ cloning, which offers a way to keep (13)_____ traits without inbreeding problems caused by traditional methods. Clones of rare and elite animals, including sheep, goats, and rabbits, (14)_____ a way to improve animal healthy, (15)_____ the nutritional value of meat and milk, and breed animals immune (16)_____ diseases or better suited for developing countries. The safety of cloned (17)_____ has been under examination by various bodies. Three years ago the US National Academy of Science concluded that (18)_____ available data indicated that cloning met animal welfare and food safety considerations, more information was needed. (19)_____ scientific evidence suggests that there is little (20)_____ for alarm, at least on food-safety grounds. A．at B．within C．on D．in

A．Loss $13 000 B．Profit $7 000 C．Profit $10 000 D．Profit $13 000

A．Either B．Neither C．Both D．None